Refund policy
Return & Refund Policy
1. Custom & Made-to-Order Products Every item in our store is custom-printed on demand upon receiving your order. Because each product is created individually, we do not accept returns or offer refunds for change of mind or buyer ordering errors (such as selecting the wrong size, color, or style). Please refer carefully to our Size Guides prior to purchasing.
2. Damaged, Defective, or Misprinted Items If your order arrives damaged, misprinted, or defective, we will gladly arrange a free replacement or issue a full refund.
Time Limit: You must report the issue within 7 days of delivery.
Mandatory Proof: To process a defect claim, you must provide a clear unboxing video showing the package being opened, along with photos of the damaged item and the shipping label.
Please email your order ID and unboxing proof to [Your Support Email Address].
3. Items Lost in Transit If your tracking number shows no movement or if the carrier confirms the shipment is lost, please contact us. Once verified with our courier partner, we will dispatch a replacement at no extra cost or provide a full refund.
4. Undelivered Orders (Wrong Address / Failed Delivery) If an order is returned to our facility due to an incorrect/incomplete address or repeated failed delivery attempts, the package will be held for re-shipping. The buyer will be responsible for any additional shipping charges to attempt a second delivery.